Shipping & Delivery Policy

What Do We Ship? 🛍️

We offer shipping for the following physical products:

• Print journal subscriptions (monthly, quarterly, annual)
• Special issues and themed volumes
• Conference proceedings (print version)
• Academic books and research reports

Note: Digital products such as online journal access or e-books are delivered electronically via email or secure portal login.

Shipping Locations 🚚

We currently ship physical products to:

• All regions within India
• Selected international locations including Asia-Pacific, Europe, North America, Middle East, and Africa

If you are unsure whether we ship to your specific country, please contact us at [email protected] before placing your order.

Order Processing Time ⏱️

• All confirmed orders are processed within 2–5 business days.
• Orders placed on weekends or public holidays will be processed on the next working day.
• For journal subscriptions, the first physical issue is typically dispatched within 7–10 business days from the date of confirmation.

Estimated Delivery Time 📮

Standard delivery timelines vary based on location, local postal service efficiency, and customs clearance procedures for international deliveries. Typically, domestic orders are delivered within 3–7 business days after dispatch, and international orders within 10–20 business days.

Shipping Charges 📦

• Domestic Orders (India): Shipping is usually included in the product price unless explicitly stated otherwise.
• International Orders: Shipping charges are calculated dynamically based on package weight, destination, and courier service rates. These charges are transparently displayed at checkout before you complete your payment.

⚠️ Customs duties, import taxes, or local handling fees (if applicable in the destination country) are the sole responsibility of the buyer.

Split Shipments 🔁

If your order contains multiple items (e.g., back issues, new journal subscriptions, and academic books), we may ship them separately depending on availability, ensuring you get each component as fast as possible without any additional shipping cost to you.

Order Tracking 🔐

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details, where available. Please allow 24–48 hours for tracking updates to appear on the carrier's website after the dispatch notification.

Issues with Delivery 📩

If your order has not arrived within the estimated delivery timeline:

1. Check the real-time tracking link shared in your confirmation email.
2. Contact our dedicated support team via our Contact Page or email us directly.

We will assist you immediately in locating or re-shipping your order in accordance with our replacement terms.

Packaging 📦

All physical journals and books are securely packed using tamper-proof, highly-durable, and where possible, eco-friendly or recyclable packaging material to ensure your valuable academic resources reach you in pristine, undamaged condition.

Delays Due to Force Majeure ❗

Delivery may occasionally be delayed due to unforeseen events out of our control, such as:

• Natural disasters, extreme weather, or acts of God
• National or public holidays
• Regional transportation/logistics strikes
• Unforeseen regulatory or customs hold-ups (for international orders)

We deeply appreciate your patience and understanding during such exceptional circumstances.

📞 Contact Us for Shipping Assistance

For any shipping-related queries or immediate assistance, please reach out to: