Frequently Asked Questions
Find expert answers to all your subscription queries, technical access requirements, claims processing, and payment support needs.
General & Subscription Basics
How can I subscribe to STM Journals?▼
Subscribing is simple: 1. Visit our Journal List to select your titles. 2. Complete the online subscription form. 3. Choose your subscription type (Print, Online, or Print + Online). 4. Complete secure payment via checkout portal or institutional proforma invoice.
What are the subscription rates?▼
Rates vary by journal and subscription type. We offer competitive global rates in both INR and USD. For a personalized institutional quote or bulk pricing, please email us at [email protected].
What types of subscriptions are available?▼
We offer three subscription models: Digital-only Online Access, physical Print Editions, and a combined Print + Online bundled package.
Do you offer trial subscriptions?▼
Yes, we provide complimentary 30-day institutional trial access upon validation. Contact our sales desk with your institution's IP ranges to activate the trial.
Can I subscribe mid-year?▼
Yes. Subscriptions can be initiated at any point. Pro-rata pricing may apply depending on the exact activation month and physical back-issue availability.
Access & Technical Support
Can I access journals online?▼
Yes. Individual subscribers receive specialized user credentials. Institutional access is validated via Campus-wide IP Authentication, granting all on-network users instant access without needing individual credentials.
I am having trouble accessing journals. What should I do?▼
Ensure you are logged in or verified via your institutional network IP range. Try clearing your browser cookies and cache. If issues persist, contact our 24/7 technical queue at [email protected].
How do I claim a missing online article?▼
If an article is missing from the database, email [email protected] with the exact Title, Volume, and Issue number. Technical resolution is guaranteed within 5 working days.
Can I access journals offline?▼
No, our electronic database is hosted securely on dynamic cloud servers, ensuring that content is served live with immediate real-time indexing.
How do I reset my password?▼
Click the 'Login' icon at the top right, select 'Forgot Password', and enter your registered email. A secure reset link will be dispatched immediately.
Claims & Shipping
What should I do if I miss a printed issue?▼
Claims for non-receipt of physical copies must be logged within 30 days of standard publication schedules by emailing [email protected].
Are all missing issues eligible for replacement?▼
Yes. We replace copies lost in transit, transit-damaged products, or manufacturing defect items, subject entirely to immediate inventory availability.
How are printed copies delivered?▼
Physical issues are packaged in rigid cardboard flat mailers and sent via Registered Post or Express Courier. Logistics rates are bundled within the standard subscription price.
Librarian & Consortia Services
How can librarians manage subscriptions?▼
Librarians are provided with an administrator dash supporting COUNTER-compliant usage reporting, MARC record catalogues for OPAC integrations, and local resource awareness toolkits.
Are there any discounts for bulk or consortia subscriptions?▼
Yes, we offer bespoke discounts for Consortia groups, multi-site network clusters, and bulk multi-discipline collections. Email [email protected] for volume quotes.
Can we customize the list of journals in our package?▼
Yes. Libraries have full autonomy to select our Complete Collection, predefined thematic packages, or build their own bespoke Pick-and-Choose customized list.
Renewals, Discounts & Payments
Do you offer early renewal discounts?▼
Yes, discounted pricing windows are extended to all libraries and individuals who submit their renewal commitments prior to current subscription expirations.
Are there discounts for multiple journal subscriptions?▼
Multi-journal discounts are available for unified institutional ordering. Select 'Get Proforma/Quote' to review potential bundled cost reductions.
Do you have a referral program?▼
Yes. Recommending peer institutions to STM Journals can yield a 10% administrative credit redeemable against your next academic renewal cycle.
What payment methods do you accept?▼
We support secure Credit/Debit processing, Domestic UPI, Net Banking, and Direct Swift/Wire transfers (NEFT/RTGS). Official bank drafts or corporate cheques are also supported.
What are your customer support hours?▼
Direct specialist support is available Mon-Sat, 9:00 AM – 6:00 PM IST. Contact us directly at [email protected] or +91-9810078958.
Policies & Terms
Can I cancel my subscription?▼
Cancelation and refund requests are honored within 7 calendar days of initial enrollment. Post 7 days, cancellations can be set to not renew, but current access will persist.
Do you offer Open Access options?▼
We are dedicated advocates of Open Access. We publish Open Access titles and operate hybrid journals with robust pathways for authors to publish under CC BY protocols.
What is the standard subscription period?▼
The typical physical and online subscription window operates on a fixed calendar year cycle spanning January 1st through December 31st.
Still have questions?
Our dedicated support specialists are available Monday to Saturday, 9 AM – 6 PM IST to assist you.